Returns and Cancellations Policy

We have a 30-day return policy, meaning you have 30 days from the date you receive the item to request a return.

To be eligible for a return, the item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Please note: To initiate a return, you can contact us at our address. And that returns should be sent to the following address or support@shinedreams.co.il

Or on our WhatsApp number: 0529465934

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send the package. Items sent back to us without a prior request for return will not be accepted.

You can contact us with any questions regarding returns at support@shinedreams.co.il .

Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the problem and correct it.

Exceptions / Non-Returnable Items
Certain types of items are not returnable, such as perishables (such as food, flowers, or plants), customized products (such as special orders or custom items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and when the return is accepted, make a separate purchase of the new item.

Refunds
We will notify you once we have received and reviewed your return and will let you know whether or not your refund has been approved. If your refund is approved, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and deposit the refund.
If it has been more than 15 business days since we approved your return, please contact us at support@shinedreams.co.il .